Steve Ritchie, Papa John’s Pizza CEO wrote an email to their customers and contained in the email was an apology letter to their customers. In his letter, he boldly declared that he was sorry for the misgivings and misrepresentation of some folks in the company. This he had to do when stocks started dropping and U and L announced that it was removing Papa John’s Pizza’s name from its football stadium. In Richie’s letter of apology to customers, he indicated that Papa John’s Pizza is a company and not a man. He indicated that the company was made up of a group of 120,000 companies and franchise team, several of whom are locals from various communities and from various nations around the world. According to Yahoo Finance, all of whose hard work provides their customers with the best pizza services all around the world. Which therefore means Papa John’s Pizza is not a one-man business and didn’t belong to one man. So the words of one man were not the words of Papa John’s pizza.
Steve Ritchie Papa John’s iterated that Racism will not be condoned within the company and efforts to tackle every such behavior or misgivings within the company was being taken. He also said that he was going to lead a team of experts whose objective was to look into the company’s culture and diversity, alongside inclusion practices. According to Ritchie, the senior management was to carry out a survey on the streets to get feedback from the company staffs and franchise owners. This was to be done with the aim of identifying what the company was doing right and what they were not doing right. In doing all these, he promises to remain transparent with the customers in communicating his findings. He promised to put in his best in making the necessary corrections in order to gain the trust of all their customers once again and asked the customers to hold them accountable to the promises they have made to them.
In his closing remark, he thanked all their customers for remaining loyal to them and declared that Papa John’s Pizza did not have a business without their customers and they would love to continue serving their customers.