Richard Liu has pushed e-commerce forward with the platform he uses as the CEO of JD.com. Many people in China are able to receive goods thanks to the delivery system implemented by JD.com. Liu has been able to provide quality goods to customers. The quality product and good method have allowed JD.com to build trust with their customers. JD.com produces several transactions, and the amount of transactions has made JD.com a leader in online direct sales. JD.com is the third largest internet company in the world.
Liu’s accomplishments as a leader all stem from making JD.com an industry leader. The revenue generated by JD.com makes them the largest retailer in China. People around the world have been able to learn from the expertise of Liu through several speeches he has provided on different world forums. For example, he has spoken in the World Economic Forum. Liu understands by building a relationship with shippers, he is able to offer his customers same-day and next-day delivery.